Effective Date: February 1, 2026

At Injured.Support, doing business as Injured.Support (“BJ Hunt DBA Injured.Support,” “Injured.Support,” “we,” “our,” or “us”), protecting your privacy and maintaining trust is a core priority. This Privacy Policy explains how we collect, use, process, store, and share information when you access or use our website, software platform, AI-powered tools, and communication services (collectively, the “Services”).

SECTION 1 — INTRODUCTION

Introduction

Injured.Support is committed to protecting the privacy and confidentiality of every individual who uses our website or services. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at https://injured.support, submit a case evaluation request, schedule a consultation, or communicate with us in any form including by telephone, email, or text message.

By accessing or using the Injured.Support website or services you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy please discontinue use of our website and services immediately.

We reserve the right to update this Privacy Policy at any time. When we make changes we will update the Last Updated date at the top of this page. Your continued use of our website or services following any changes constitutes your acceptance of the revised Privacy Policy.

SECTION 2 — INFORMATION WE COLLECT

2. Information We Collect

Injured.Support collects several types of information from and about users of our website and services including:

2.1 Personal Identification Information We may collect personally identifiable information that you voluntarily provide to us when you submit a case evaluation request, contact us through our website, schedule a consultation, or communicate with us directly. This information may include:

Full name

Phone number including mobile phone number

Email address

Mailing address

County and city of residence

Details about your personal injury incident

Medical information related to your injury

Any other information you choose to provide

2.2 Automatically Collected Information When you visit our website we may automatically collect certain information about your device and your visit including:

IP address

Browser type and version

Operating system

Referring website

Pages visited on our website

Time and date of your visit

Time spent on each page

Clickstream data

2.3 Communications Data When you communicate with us by telephone, email, text message, or through our website contact forms or scheduling calendar, we may collect and retain records of those communications including the content of messages and the date and time of communications.

2.4 Cookie Data We collect information through cookies and similar tracking technologies as described in our Cookie Policy. Please review our Cookie Policy for detailed information about the types of cookies we use and how you can manage your cookie preferences.

SECTION 3 — HOW WE USE YOUR INFORMATION

3. How We Use Your Information

Injured.Support uses the information we collect for the following purposes:

3.1 Case Evaluation & Investigation To review, investigate, and evaluate your personal injury case and to determine the appropriate legal options available to you.

3.2 Attorney Referral & Matching To connect you with qualified attorneys from our exclusive network of personal injury trial lawyers who are best suited to handle your specific case.

3.3 Communications To contact you by telephone, email, or text message regarding your case evaluation, consultation, case status updates, and other matters related to our services.

3.4 Scheduling To schedule and manage consultations and case evaluation calls through our booking calendar.

3.5 Website Improvement To analyze how visitors use our website and to improve the functionality, content, and user experience of our website.

3.6 Marketing & Advertising To send you relevant information about our services, to deliver targeted advertising campaigns, and to measure the effectiveness of our marketing efforts. You may opt out of marketing communications at any time as described in Section 7 of this Privacy Policy.

3.7 Legal Compliance To comply with applicable laws, regulations, legal processes, and governmental requests.

3.8 Protection of Rights To protect the rights, property, and safety of Injured.Support, our clients, and others.

SECTION 4 — SMS & TEXT MESSAGE COMMUNICATIONS — A2P, 10DLC & TCPA COMPLIANCE

4. SMS & Text Message Communications — A2P 10DLC & TCPA Compliance

Injured.Support takes your rights regarding text message communications extremely seriously. We are fully committed to compliance with the Telephone Consumer Protection Act (TCPA), Application-to-Person (A2P) messaging regulations, and 10-Digit Long Code (10DLC) registration requirements. Please read this section carefully as it describes your rights and our obligations regarding SMS and text message communications.

4.1 TCPA Compliance

The Telephone Consumer Protection Act (TCPA) is a federal law that regulates telemarketing calls, auto-dialed calls, prerecorded calls, text messages, and unsolicited faxes. Injured.Support is fully committed to compliance with the TCPA and all related Federal Communications Commission (FCC) regulations.

In accordance with the TCPA:

Injured.Support will only send text messages to individuals who have provided prior express written consent to receive text messages from us

You have the right to revoke your consent to receive text messages at any time

Injured.Support will honor all opt-out requests promptly and within the timeframe required by applicable law

Injured.Support does not use automatic telephone dialing systems (ATDS) to send unsolicited text messages

Message and data rates may apply to text messages sent by Injured.Support depending on your mobile carrier and plan

4.2 A2P Messaging Compliance

Application-to-Person (A2P) messaging refers to text messages sent from a software application — such as our CRM platform — to a person's mobile device. Injured.Support uses A2P messaging to communicate with clients and prospective clients who have opted in to receive text message communications from us.

All A2P messaging conducted by Injured.Support complies with the following requirements:

All A2P messaging campaigns are registered with The Campaign Registry (TCR) as required by major mobile carriers

All messages clearly identify Injured.Support as the sender

All messages include opt-out instructions

Injured.Support does not send A2P messages to individuals who have not provided prior express written consent

Injured.Support does not send A2P messages for purposes other than those disclosed at the time of consent

4.3 10DLC Registration Compliance

10-Digit Long Code (10DLC) is the industry standard for A2P business text messaging in the United States. Injured.Support uses 10DLC registered phone numbers for all business text message communications. Our 10DLC registration ensures that our text messaging campaigns are fully compliant with carrier requirements and industry standards.

Our 10DLC compliance includes:

Registration of our business and messaging campaigns with The Campaign Registry (TCR)

Use of only registered 10DLC phone numbers for A2P business messaging

Compliance with all carrier messaging policies and guidelines

Maintenance of accurate and current campaign registration information

Adherence to approved messaging use cases as registered with TCR

4.4 SMS Opt-In & Consent

Injured.Support will only send text messages to individuals who have provided prior express written consent to receive SMS communications from us. Consent may be provided through:

Checking an SMS consent checkbox on our website contact form or case evaluation form

Verbally agreeing to receive text messages during a phone consultation

Replying YES or a similar affirmative response to an initial opt-in text message

Any other method that constitutes prior express written consent under the TCPA

By providing your mobile phone number and consenting to receive text messages from Injured.Support you agree to receive:

Case evaluation status updates

Consultation reminders and scheduling confirmations

Follow-up communications regarding your case

General communications related to our services

Message frequency may vary depending on your case status and communication preferences.

4.5 SMS Opt-Out Instructions

You have the right to opt out of receiving text messages from Injured.Support at any time. To opt out of SMS communications from Injured.Support:

Reply STOP to any text message you receive from us

Reply UNSUBSCRIBE to any text message you receive from us

Contact us directly at [Your Phone Number] or [Your Email Address] to request removal from our SMS list

Upon receipt of your opt-out request we will stop sending text messages to your mobile number within the timeframe required by applicable law. You will receive one final confirmation text message acknowledging your opt-out request. After that confirmation message you will not receive any further SMS communications from Injured.Support unless you choose to opt back in.

4.6 SMS Help Instructions

If you need assistance regarding our SMS communications at any time reply HELP to any text message you receive from us or contact us directly at:

📞855-354-2621 ✉️ [email protected] 🌐 https://injured.support

4.7 Message & Data Rates

Message and data rates may apply to all SMS communications sent by or to Injured.Support depending on your mobile carrier and service plan. Injured.Support is not responsible for any charges incurred by you in connection with SMS communications. Please contact your mobile carrier if you have questions about your messaging rates.

4.8 Supported Carriers

Injured.Support SMS communications are supported by all major US mobile carriers including but not limited to AT&T, Verizon, T-Mobile, Sprint, US Cellular, and other regional carriers. Carrier support for SMS communications may vary.

SECTION 5 — HOW WE SHARE YOUR INFORMATION

5. How We Share Your Information

Injured.Support does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

5.1 Attorney Referrals With your knowledge and consent we may share relevant case information with attorneys in our network for the purpose of facilitating an attorney referral and evaluating whether they are able to represent you. We will always inform you before sharing your information with any attorney.

5.2 Service Providers We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and providing our services. These service providers are contractually obligated to keep your information confidential and to use it only for the purposes for which it was disclosed.

Our current service providers may include:

Leadwire AI (Leadwire) — CRM, website, and communication platform

Google Analytics — Website analytics

Google Ads — Advertising platform

Facebook — Advertising and marketing platform

Calendar and scheduling service providers

5.3 Legal Requirements We may disclose your information if required to do so by law or in response to valid legal process including a court order, subpoena, or government request.

5.4 Protection of Rights We may disclose your information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Injured.Support, our clients, or others.

5.5 Business Transfers In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity. We will notify you of any such transfer and any choices you may have regarding your information.

SECTION 6 — DATA SECURITY

6. Data Security

Injured.Support takes the security of your personal information seriously and implements appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

Secure Socket Layer (SSL) encryption for all data transmitted through our website

Secure storage of personal information on our CRM platform

Access controls limiting access to personal information to authorized personnel only

Regular security assessments and updates to our security practices

Secure disposal of personal information that is no longer needed

While we take reasonable steps to protect your personal information please be aware that no security system is impenetrable and we cannot guarantee the absolute security of your information. In the event of a data breach that affects your personal information we will notify you as required by applicable law.

SECTION 7 — YOUR PRIVACY RIGHTS

7. Your Privacy Rights

Depending on your location and applicable law you may have certain rights regarding your personal information including:

7.1 Right to Access You have the right to request access to the personal information we hold about you. Upon a verified request we will provide you with a copy of your personal information in our possession.

7.2 Right to Correction You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

7.3 Right to Deletion You have the right to request that we delete your personal information subject to certain exceptions required by law or legitimate business purposes.

7.4 Right to Opt Out of Marketing You have the right to opt out of receiving marketing communications from us at any time. To opt out of email marketing communications click the unsubscribe link in any marketing email you receive from us. To opt out of SMS marketing communications reply STOP to any text message you receive from us.

7.5 Right to Data Portability You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.6 Right to Withdraw Consent Where we rely on your consent to process your personal information you have the right to withdraw that consent at any time. Withdrawing your consent does not affect the lawfulness of any processing that was carried out before you withdrew your consent.

To exercise any of your privacy rights please contact us using the information provided in Section 11 of this Privacy Policy.

SECTION 8 — DATA RETENTION

8. Data Retention

Injured.Support retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.

The specific retention period for your personal information depends on the nature of the information and the purpose for which it was collected:

Case evaluation and inquiry information is retained for a minimum of three years following the conclusion of any related legal matter or the date of last contact

Communications records including emails and text messages are retained for a minimum of two years

Website analytics data is retained for a maximum of 26 months

Marketing and advertising data is retained in accordance with the policies of our third-party advertising platforms

When personal information is no longer needed we will securely delete or anonymize it in accordance with our data disposal procedures.

SECTION 9 — CHILDREN'S PRIVACY

9. Children's Privacy

The Injured.Support website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected personal information from a child under the age of 18 we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided personal information to us please contact us immediately using the information provided in Section 11 of this Privacy Policy.

SECTION 10 — THIRD PARTY WEBSITES

10. Third Party Websites

The Injured.Support website may contain links to third-party websites that are not owned or controlled by us. This Privacy Policy applies only to the Injured.Support website and services. We have no control over and assume no responsibility for the privacy practices of any third-party websites.

We strongly encourage you to review the privacy policy of every website you visit. Injured.Support is not responsible for the privacy practices, content, or security of any third-party websites linked to or from our website.

SECTION 11 — CONTACT US

11. Contact Us About Your Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices please contact us at:

Injured.Support 🌐 https://injured.support 📞855-354-2621 ✉️ [email protected]

We are available seven days a week and will respond to all privacy-related inquiries as promptly as possible and within the timeframe required by applicable law.